The precise colour of each item may vary depending on the computer screen settings, the background, and the lighting conditions. Slight mismatches between the colour of your item and the colour shown on your computer screen may not mean that the item is defective or mismatched.
Size Problem (Apparel)
You can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
Handcrafted art is one of a kind piece by virtue of the very special jade/born/wood from which it was carved so it will be removed from our gallery permanently when sold. This product may not available, please Contact Us before placing an order.
Our lead time for handcrafted products is 14-21 days. We will advise on receipt of your order. Please feel free to enquire by email firstname.lastname@example.org or Contact us.
When we need to prepare custom order it usually takes 2 - 3 working days. Handcrafted products is 14-21 working days. We always strive to do our best to send your order as soon as we can. We prepare and ship orders only during the working days, which means Monday to Friday and weekends are not included to this period. Saturday and Sunday are not count as part of shipping days. Keep this in mind if you need your order to come on time! You need to know that sending (preparing) and shipping (delivery) are 2 absolutely different processes, that means each of them needed its own term to be made.
Orders within New Zealand are generally shipped to you by New Zealand Couriers
- North Island (Tracked, Signature required, *1 - 3 working days)
- South Island (Tracked, Signature required, *2 - 3 working days)
*It may take longer than usual at Christmas & Holiday seasons. Time will not be of the essence and we will not be liable to you for late delivery.
We ship to all countries by insured air post. Orders for addresses outside New Zealand are shipped by New Zealand Post.
- International Air Mail (No Track Number, *3 - 10 working days)
- International Courier (Tracked, Signature required, *2 - 6 working days)